Our Commitment to You
We arrange finance for businesses, developers and not for profit organisations. Commercial lending sits outside the consumer credit protections that apply to home and personal loans, so we have set our own standard and we work to it on every file.
How We Work With You
- We put your interests ahead of our own commercial position
- We take the time to understand your business, your numbers and the goal behind the transaction before we recommend anything
- We present options with the cost, the terms and the exit clearly explained
- We name the risks in a transaction rather than leaving you to find them
- We tell you when we are not the right fit and point you elsewhere
Our Lender Panel
- We work with a selected panel of banks, non-bank lenders and specialist funders
- We do not have access to every lender or product in the Australian market
- Our panel favours lenders who publicly commit to responsible and sustainable lending practices, and we rely on publicly available information about them
- Where your needs would be better served by a lender outside our panel, we will tell you and can refer you on
- We review the panel regularly
Fees, Commissions and Conflicts
- We are paid commission by lenders when a facility settles, and on some transactions a fee is payable by you
- Any fee payable by you is agreed in writing before we begin work
- We disclose referral fees received from partners
- Where a conflict of interest arises, we disclose it and put your interests first
If Something Is Not Right
Tell us. Our feedback and complaints process is set out here.